常见问题 - 移动ID

一般

I am not having success adding my 移动ID to my 设备. 谁能帮助我??

联系I.T. 学系 (605) 367-4461 or stop by the 支持 Center in the Technology Center.

How do I change or recover my STC password?

Instructions can be found on our 用户指南页面.

How do I setup multi-factor authentication?

Instructions can be found on our 用户指南页面.

Can I still use my physical ID once I have created my 移动ID?

Yes, if you previously had 实物身份证, it will continue to function after you have added your 移动ID to your 设备. New students will not be issued a physical card and can only use a 移动ID. Remember, the 移动ID is a privilege and benefit of being part of the Southeast Technical College community. 任何被发现滥用的人 their physical card or 移动ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

I don't have a compatible phone how can I get an ID?

If you don't have an Android or iPhone or your phone doesn't have NFC you can request 实物身份证在这里.

Apple Wallet常见问题

查看苹果钱包常见问题

谷歌钱包常见问题

查看谷歌钱包常见问题解答

三星钱包常见问题

查看三星钱包常见问题解答

管理您的帐户

Do I need to reactivate my 设备s each term?

No. As long as your enrollment status meets our eligibility requirements, 设备s you have enrolled will remain current. For security purposes, we may deactivate 设备s that have not been used for an extended period. You can re-enroll those 设备s whenever 你希望.

What if I am away from campus for the semester and I don’t want my 移动ID on my 设备? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your 移动ID, navigate to the Wallet app, tap the information icon in the top-right corner of your card and select "Remove Card."

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll 到底部，选择Wallet & 苹果支付. Tap on your 移动ID, scroll to the 然后选择“移除卡片”. "

*To add credentials back onto your 设备, you must meet eligibility requirements and not have exceeded the 设备 limit for your 移动ID.

How do I update information on my 移动ID?

Name information on the 移动ID comes from the STC’s student information system 需要在那里进行更新. Students should contact the 学生成功中心进行更改. Faculty and staff should contact HR to request updates. 一次改变 are completed, the updates will sync to the 移动ID on your phone within 48 hours.

I am graduating or leaving Southeast Tech. 我的手机身份证怎么了?

Your 移动ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Southeast Technical College, your credential will stay active and update accordingly.

保护您的帐户

What should I do if I lose my card or 设备, or if I believe t在这里 has been fraudulent 使用我的证书?

使卡失效:

在“电子帐户交易”应用程式中:

Click the settings gear in the upper-right corner. 
Select the "Card Management" option.
Choose the credential you want to deactivate and toggle it off.
You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version:

去 eAccounts网站.
选择“信用卡服务”.
选择“停用卡片”".
Select the credential to deactivate and click on “Deactivate Card”.
You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple 设备s and Find My iPhone are located at http://support.apple.com/en-us/HT201472

How do I reactivate my credential if I find my lost 设备?

To reactivate a found 设备 that was suspended, perform the following steps:

在“电子帐户交易”App中:

Click the settings gear in the upper-right corner. 
Select the "Card Management" option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

去 eAccounts网站.
选择“信用卡服务”.
选择“激活卡”.
Select the credential to reactivate.
You will receive a confirmation email. Only the selected card will be reactivated.